Amazon seems to be at the receiving end of the stick after it failed to deliver “Gears of War 4: Ultimate Edition” on time to quite a few of its customers who pre-ordered the game.
Reports started flowing in on Reddit and other social networking sites with Amazon customers slamming the eCommerce giant for not being able to deliver the game as promised. Those who pre-ordered the game were supposed to gain early access to the game; however, many of the customers who pre-ordered Gears of War 4 through Amazon haven’t yet received the game, which will be available for purchase from October 11 sans the early access benefits.
First reports of the late delivery emerged on Reddit wherein a customer said that he hasn’t received the game on October 7 as it was promised at the time of pre-order and that he hadn’t released the game even on October 9. To this thread many replied that they also didn’t get the game as it was promised during the pre-order and that they are upset with the situation.
With more than 230 comments, the thread has almost everyone complaining about the late deliveries. Many of them reveal in the thread that they called up asking about the deliveries and to that Amazon representative said that they won’t be able to guarantee a delivery but offered a $25 credit for the inconvenience. Same was the case with another buyer who revealed that Amazon offered $20 credit for the late delivery.
Amazon is yet to give out an official statement regarding this issue, but Microsoft seems to have taken note of these delivery issues. In an statement to various media outlets, the Windows 10 maker said that they are aware of the delay in deliveries of Gears of War 4: Ultimate Edition for users who pre-ordered through Amazon and affected customers should get in touch with Amazon to resolve this issue.
Some users have also pointed out that they have received more than just the credit from Amazon. The e-retailer has sent out digital codes to a number of affected buyers so they can get started with the game immediately and also assured them that they will get the physical copy of the game as soon as possible. There are those who were offered discounts as well for their next purchase.
Delayed delivers aside, Gears of War fans have something to cheer about because Coalition Studio’s head Rod Fergusson revealed that they are working with Universal Studios for a Gears of War movie. The announcement was made during a recent livestream for Gears of War 4 and while the movie is confirmed, there have been reports that suggest that no writers have been taken onboard for the movie. Scott Stuber and Dylan Clark will serve as producers with the help of their Universal-based production company, Bluegrass Films.